All orders are vacuum-packed and priority shipped in insulated coolers to ensure our quality standards and your satisfaction.
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FedEx is our preferred courier. Customer may choose priority overnight, standard overnight or standard two-day delivery. Orders are processed and shipped within two business days of receipt. To ensure that your order reaches you in excellent condition we use corrugated boxes with stryo-foam coolers and either blue ice or dry ice.
With this packaging and FedEx's reliable service we can ship coast to coast, including Alaska and Hawaii, and in every season of the year.
Please note that we do not ship over the weekend. Shipping days are Monday- Thursday. If you place your order on Thursday and select FedEx 2nd Day your order will not ship until Monday. Please allow extra time if you are ordering from outside the Continental US.
If you are not completely satisfied with your order please contact us by calling 800.336.3844 ext 2.
Department Hours (PST): Monday - Friday 8:30 am - 5:00 pm
We guarantee the freshness of your steak in the freezer for up to one year from purchase date.