Customer Service
  • Did You Know?

Greg Norman Signature Wagyu products are available for online ordering.


Shipping

Shipping (U.S. Only)

All orders are vacuum-packed and priority shipped in insulated coolers to ensure our quality standards and your satisfaction.


Greg Norman Signature Wagyu

About Wagyu Beef

Greg Norman Signature™ Wagyu is produced from the same cattle breed known for producing the legendary Kobe beef of Japan.

Customer Service

Customer Service

Broadleaf
5600 S. Alameda Street
Vernon, CA 90058
TOLL FREE: (800) 336-3844
TEL: (323) 826-9890
FAX: (323) 826-9830
Business Hours: 6:00am to 5:00pm PST

To reach us by e-mail please fill out and submit the contact form below.

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Frequently Asked Questions

How and where do you ship?

Fed Ex

FedEx is our preferred courier. Customer may choose priority overnight, standard overnight or standard two-day delivery. Orders are processed and shipped within two business days of receipt. To ensure that your order reaches you in top-notch condition we use corrugated boxes with stryo-foam coolers and either blue ice or dry ice.

With this packaging and FedEx's reliable service we can ship coast to coast, including Alaska and Hawaii, and in every season of the year.

Shipping to all 50 states

What if i am not completly satisfied with my order?

If you are not completely satisfied with your order please contact us by calling 800.336.3844 ext 2.

Department Hours (PST): Monday - Friday 8:30 am - 5:00 pm

How long will my steaks last?

We guarantee the freshness of your steak in the freezer for up to one year from purchase date.

Is your Wagyu all natural?

Yes, our Wagyu is all natural. They are raised free range for the first 18 months then spend 360 days being fed a Japanese formulation of grains to obtain intense marbling. This entire process is carefully implemented to protect the integrity of the cattle and produce an extremely clean all natural product.

What do I do if my steaks are brown?

Frozen steaks are often a brown color because of a lack of oxygen. Once thawed and removed from the vacuum packaging the steak should return to a nice red color.

How should I thaw my steaks?

The best way to thaw frozen meat is slowly in the refrigerator with vacuum packaging still on. However, sometimes time is not on our side and it is okay to thaw in cold water to speed up the process. It is important not to use warm water because it dries out the meat.

Using a Microwave to thaw is not recommended.

Can I cook Wagyu steaks like a regular steak?

Though the generous marbling of a Wagyu steak is what gives it its uniquely buttery taste and texture, cooked improperly, the steak will not retain its legendary tenderness or subtlety of flavor.

If you want to get the most of Wagyu Beef at home, take Greg's advice:

  1. Allow the steak to reach room temperature before cooking.
  2. Preheat a dry heavy grill pan on high for 4 minutes.
  3. Add rock salt directly to the hot pan (The sizzle of rock or sea salt combined with Wagyu's natural fat produces a mouth watering caramelized crust).
  4. DO NOT USE OIL OR BUTTER! Cook in a dry pan. Sear each side for two minutes on high.
  5. Reduce heat to medium low and continue to cook for 3-5 minutes until medium rare.
  6. Serve immediately on pre-warmed plate.
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